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Collabs
HIKARU MATSUMURA
Shop it. Flip it. And reverse it. A new icon has arrived.
Telfar
Our biggest collab yet is already one for the history books.
Marc Jacobs
Classic Melissa DNA + Marc Jacobs signature streetwise style.
Jean Paul Gaultier
Celebrating 40 years of punk-love collab with the fierce and fearless luxury designer.
UNDERCOVER
Inspired by the punk movement, these styles put fashion center stage.
Y/Project
Merging street energy with seductive silhouettes = true works of art.
Viktor & Rolf
Our fifth capsule collection with the avant-garde luxury fashion house founded in 1993.
View All Collabs

Free shipping on all orders

Collabs
HIKARU MATSUMURA
Shop it. Flip it. And reverse it. A new icon has arrived.
Telfar
Our biggest collab yet is already one for the history books.
Marc Jacobs
Classic Melissa DNA + Marc Jacobs signature streetwise style.
Jean Paul Gaultier
Celebrating 40 years of punk-love collab with the fierce and fearless luxury designer.
UNDERCOVER
Inspired by the punk movement, these styles put fashion center stage.
Y/Project
Merging street energy with seductive silhouettes = true works of art.
Viktor & Rolf
Our fifth capsule collection with the avant-garde luxury fashion house founded in 1993.
View All Collabs
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Baby
Disney Shoes & Accessories
Discover fun styles featuring your favorite Disney princess and Mickey & Friends.
Kids Barbie Shoes & Sandals
With lots of pink, glitter, and nostalgia, Barbie makes everything cuter.
Kids Bug Jelly Shoes
Inspired by nature, this collection brings a delicate touch of style and cuteness for your minis to enjoy.

New in Baby

Shop the latest jellies in mini

The Mini Possession

The iconic style in mini size

Kids
Disney Shoes & Accessories
Discover fun styles featuring your favorite Disney princess and Mickey & Friends.
Kids Barbie Shoes & Sandals
With lots of pink, glitter, and nostalgia, Barbie makes everything cuter.
Kids Bug Jelly Shoes
Inspired by nature, this collection brings a delicate touch of style and cuteness for your minis to enjoy.
Sale
Baby
Comfy jellies for your littlest one.
Kids
Super cute jellies at super cute prices.
View All Sale

Free shipping on all orders

Baby
Shop All Baby
Disney Shoes & Accessories
Discover fun styles featuring your favorite Disney princess and Mickey & Friends.
Kids Barbie Shoes & Sandals
With lots of pink, glitter, and nostalgia, Barbie makes everything cuter.
Kids Bug Jelly Shoes
Inspired by nature, this collection brings a delicate touch of style and cuteness for your minis to enjoy.
Baby's amy in blue
Shop the latest jellies in mini
baby wearing clear possessions with yellow socks
The iconic style in mini size
Kids
Shop All Kids
Disney Shoes & Accessories
Discover fun styles featuring your favorite Disney princess and Mickey & Friends.
Kids Barbie Shoes & Sandals
With lots of pink, glitter, and nostalgia, Barbie makes everything cuter.
Kids Bug Jelly Shoes
Inspired by nature, this collection brings a delicate touch of style and cuteness for your minis to enjoy.
Sale
Baby
Comfy jellies for your littlest one.
Kids
Super cute jellies at super cute prices.
View All Sale
Help
FAQs
Find answers to our most frequently asked questions.
Shipping
How long does processing and shipping take? Find out here.
Returns & Exchanges
Start a return or exchange.
Contact Us
Still need help? Reach out to our Customer Care team for assistance.

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Shipping Insurance

We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported. Package Protection can be added in your cart or during checkout and is non-refundable.

If you elect to not add Package Protection at checkout, Melissa is not responsible for any orders that are lost, stolen, or damaged during shipping.

  • Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Package Protection can be added in your cart or during checkout.

    You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online, Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

    Purchased Route's Package Protection and looking to file a shipping issue online? File here

  • If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

    Need to file a claim?  File here

  • Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes 

    Replacement Orders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection

    In both cases, the Route Premium cost will not be refunded 

  • Marked As Delivered (Stolen)

    • Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered 
    • Please note, some order issues may require a police report to be filed

    Stuck In Transit (Lost)

    • For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

    Damaged

    • Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

    All of Route’s policies are listed here

  • Route definitely helps cover these instances! To protect your order against loss or theft, add Package Protection at checkout. 

    If your order has not arrived, please file a claim with Route here. 

  • Route covers damage as well! To protect your order against damage that occurred during shipping, add Package Protection at checkout. 

    If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

    You can file a claim with Route here.

    If your order has defects or you suspect it was damaged during manufacturing, please reach out to our Customer Care team and we will be happy to work with you to remedy the situation.

  • If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

    You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

    Haven’t downloaded the app yet?  Download here

  • Route is a licensed insurance company with SEG Insurance Ltd. as its partner. You can view Route’s terms and conditions here: https://route.com/terms-and-conditions/

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