Accessibility
Introduction
At Grendene Global Brands USA LLC (“GGB”), we are committed to providing an accessible online experience for all our users, including those with disabilities. We strive to meet the needs of the broadest possible audience and conform with established accessibility standards. This statement has been prepared to inform users about the accessibility of www.shopmelissa.com (our “website”), including its alignment with relevant legal and technical standards.
Description of the Service and Measures to Support Accessibility
GGB provides an ecommerce website offering the sale of Melissa sustainable jelly footwear. Our website supports a broad range of user needs. Specifically, we have taken the following measures to ensure the accessibility of the website:
- Text-based descriptions: Detailed written information available in plain language
- Screen reader compatibility: Functional with screen readers
- Multimedia alternatives: Subtitles, transcripts, and alternative text accompanying visual and multimedia content.
- High-contrast and zoom functionality: Adjustable contrast and text scaling for users with visual disabilities
Our service is delivered through an interface that aims to support accessibility by:
- Simple navigation: Logical layouts with consistent headings, landmarks, and menus
- Keyboard accessibility: Functions that can be operated via keyboard
- Error notifications: Clear and descriptive error messages to guide users in resolving issues.
We are continuously striving to improve our accessibility by providing:
- Regular testing: We continually test our services against the latest accessibility guidelines, including, but not limited to, WCAG 2.2 AA and EN 301 549, and make necessary updates to sustain accessibility.
- Feedback mechanisms: We have established channels for users to provide feedback on accessibility issues and aim to address concerns promptly.
- Operable interface: The service is navigable by keyboard and works with assistive technologies. We continuously work to improve this functionality as we are releasing new features and functionality to the website.
- Understandable design: Our interface uses clear and simple language, avoids unnecessary complexity.
Additionally, we leverage an industry-leading digital accessibility solution, Level Access, to help maintain and continuously improve conformance with accessibility standards. Through our collaboration with Level Access, we have adopted the following practices to enhance every user’s experience:
- Self-evaluation: Regular internal audits and evaluations.
- Third-party audits and testing: Assessments by external users and accessibility experts.
- Monitoring: Automated conformance scans at regularly scheduled intervals.
- Record keeping: Internal reporting on accessibility conformance.
Disclaimer
While we aim to ensure accessibility for all users, our efforts are ongoing with Level Access monitoring and providing updates when needed. If you experience any accessibility issues, please let us know, and we will work to provide a solution.
Our website may include links to third-party websites or content not created or controlled by us. While we strive to ensure accessibility on our own site, we cannot guarantee the accessibility of external sites or content. We encourage users to contact the third-party provider directly for any accessibility concerns.
Feedback and Contact Information
We welcome your feedback on the accessibility of our services.
Email: accessibility@grendeneglobal.com
Postal address: Grendene Global Brands USA LLC 230 NW 24th St., Suite 401, Miami, FL 33127
Date published: August 20th, 2025
Date last reviewed: August 12th, 2025