Returns & Exchanges

Returns are typically processed within 14 business days upon receipt at our warehouse. If 14 business days have passed and you have not received an email notification regarding your refund, please reach out to our Customer Care team.

Once your return has been processed, it can take up to 1 full billing cycle for it to reflect on your bank statement.

Unfortunately, all online purchases must be returned using our online returns portal.

At this time, we can only accept returns or exchanges for items purchased from shopmelissa.com. Any returns or exchanges for items purchased in store must be taken back to the store from which it was purchased. This also applies to items purchased from third party retailers.

Unfortunately, no. You will need to submit a return request for each order and return them separately. Each return request will generate its own shipping label.

Please ensure the items in each returned package match the order number on the shipping label.

No, original shipping fees are non-refundable unless you received an incorrect order or it arrived damaged. If either of these are true, please reach out to our Customer Care team prior to submitting your return request.