Sign in to your account and access the My Account page, click Update password then enter a new password and finalize it clicking Save.
It’s easy to reset your password. Go to the My Account page. Click ‘Forgot Your Password?’ then enter the e-mail address you use to get into your account and send. You will receive an email with the instructions to reset your password.
You can update your information by signing in to your account and click My account. Change the information which you want and click SAVE.
Once your order has shipped from our warehouse and you wish to change the delivery address you may do so through UPS My Choice. To enroll in My Choice, follow instructions here:
https://www.ups.com/us/en/services/tracking/mychoice.page
ShopMelissa.com does not honor price adjustments. Being that we are a discount website, our shoes are already sold at a discounted retail price. From time to time, the prices on ShopMelissa.com will change for special promotions or sales that may be occurring or products may move to clearance prices. If an order has been placed on an item that later becomes a part of one of these promotions, sales, or becomes a clearance item, ShopMelissa.com will not honor the new price once an order has been placed or processed.
We accept a variety of payment methods:
All major credit cards
Shop Pay (including installments)
Google Pay
Paypal
After complete checkout, within 24 hours you will receive an order confirmation email including your order number. Be sure to scan your junk mail folder just in case it didn’t make it into your inbox. When your purchase has been shipped from the warehouse, you receive a second email with tracking informations.
When the order ships, you will receive a shipment confirmation email containing a tracking number and a link to track your order. If you're not sure whether or not your order has shipped, check the status of your recent orders in My Account. Tracking information may not be available until the following business day.
Please Note: Only orders that have been taken by a shipping carrier and have a "shipped" status can be tracked.
ShopMelissa.com USA ships to addresses within the U.S.A., U.S. Territories, and APO/FPO/DPO addresses. Orders placed after 12pm Eastern Time will begin processing the following business day. Orders generally take 1 – 2 business days to process in the warehouse before shipping. This processing time only applies to standard ground shipping. Our warehouse, located in Florida, ships Monday through Friday and is closed on U.S. major holidays, including the day after Thanksgiving.
UPS Ground When you choose Standard UPS Ground service to ship your items within the 48 contiguous states, you can expect your order to arrive in 3-5 days after your shipment notification email is sent. Delivery days are Monday – Friday, excluding U.S. holidays. We do not offer Saturday delivery at this time.
UPS 2-Day When you choose UPS Express service to ship your items within the 48 contiguous states, you can expect your order to arrive within two business days when placed by 12:00pm ET Monday – Friday, excluding U.S. holidays. We do not offer Saturday delivery at this time.
Delivery to P.O. Boxes, Alaska, Hawaii, and Puerto Rico may take 1-2 weeks via USPS Priority Mail delivery.
Once you have received your order and find it was shipped incorrectly and you did not receive an email from customer service, please contact ShopMelissa within 7 business days of receipt of your package from UPS/USPS. Should inquiries be made after the 7 business days, order corrections will be made at the discretion of ShopMelissa. ShopMelissa is not responsible for items lost in transit, please contact our shipping carrier UPS or USPS or your freight forwarder with your tracking number.
For wholesale inquires please contact our sales team at:
melissawholesale@grendeneusa.com
We do not charge shipping for returns. You will receive a prepaid label when you complete the Happy Returns process via our website. Please refer to our return/exchange policy for more information.
Yes, you can exchange a product as long as it meets our return policy. Please see returns/exchanges for more information on how to complete a return or exchange.
Please see returns/exchanges for more information on how to complete a return or exchange.
All items purchased as "Last Chance" are not eligible for return, exchange or credit and merchandise is sold as is.
Please visit www.shop-melissa-usa.happyreturns.com and complete the instructions to complete your return. We will accept returns on regular and sale price, unworn merchandise purchased from the ShopMelissa.com website for up to 30 days from the UPS/USPS delivered date. Product from other retailers must be returned to the original place of purchase.
Please do not ship or bring your exchange / return to any Melissa retail location.
At the checkout section click on “Have a promotion code?”, enter the promotion code and select APPLY. With either option, if the promo code you enter is valid, we'll immediately apply the discount to your order total and show you the updated amount.
You can change your order at any time before you submit your order. However, once your order is placed, our order fulfillment and shipping systems are designed to get orders on their way to you quickly. We are unable to alter an order once it has been submitted. If you have any questions about an order you have placed, please contact our Customer Service Department online. Our Consumer Services Team will make every effort to assist you.
Note:: If you cancel an item purchased with a promotion or special deal, you may not be eligible to receive that promotion or discount again.
Based on availability, we may be unable to fulfill an ordered item. Our customer service department will send an e-mail indicating that the item is not available and will be cancelled. Within 48 hours the authorized amount for that item will be released.
Note: Based on your credit card issuing bank policies and procedures, fund availability and other transactions may not be immediately reflected on your bank statement or online account.
Based on your credit card issuing bank policies and procedures, fund availability and other transactions may not be immediately reflected on your bank statement or online account.
SECURITY ShopMelissa.com guarantees security and identity privacy to those who purchase items in its virtual store. Subscription information as name, address and credit card number are protected by advanced encrypted system as they are sent and kept secretly in ShopMelissa's safe servers.
Shopmelissa.com has adopted legally requested levels in terms of security in the data protection, having installed all technical means and measures possible to avoid lost, bad use, change, unauthorized access or undue subtraction of the collected Personal Information. Nevertheless, the user must be conscious that security measures related to internet are no integrally infallible. Shopmelissa.com reserves its right to change the current policy to adapt it to legislative changes or jurisprudences, or those related to commercial practices. In any case, Shopmelissa.com will announce in its website all changes introduced with reasonable anticipation to its placement.
The users can exercise the access rights, cancelling, confirmation and opposition, as well as they have recognized the right to get information by contacting Shopmelissa.com through the CHAT or EMAIL help@shopmelissa.com.
INFORMATION GATHERING When subscribing, clients determine voluntarily if they wish to provide their Personal Information, required to contract, update or cancel some services offered in the website or through it, such as: membership contract, purchases in the virtual store, contacts with the customer service and others. The personal information requested by Shopmelissa.com will be submitted to automatic treatment, being incorporated to the correspondent electronic registers of personal data, of what Shopmelissa.com will be the holder and responsible. The obtained data and used by Shopmelissa.com, as well as by the partners hired by Shopmelissa.com to the services offered by the website are part of this policy.
INFORMATION USE The personal information provided by the clients are used with the basic purpose to identify the user public, its profile and purchasing habits, for management, administration, attention, expansion and improvement of all offered products and services, also for the adequacy of the services to the preferences of its users, to create new products and services, to send operational and commercial information related to products and services by traditional and/or electronic means.
Shopmelissa.com undertakes to: ? Correct promptly any change related to the user's Personal Information. To do so, the user will have to inform Shopmelissa.com any change in its respective data. ? Not divulging without former advice, in any case, the user's e-mail that is informed in pages that request persona data fulfillment, such as Cards pages, Chat, Forums, e-mail and others that exist or can be created. ? Enable to the user the cancelling, at any time, of the transmission of e-mail of promotional nature requested before. ? Not commercializing or divulging its client's data for other purposes that aren't Shopmelissa.com's actions, be it through contacts of our relationship area, actions of the fidelity program, information on products and promotions. ? Shopmelissa.com adopts as a policy the commitment of not divulging information about the accesses of its users, unless it is obligated to do so by legal order or in the strict fulfillment of legal standards. Similarly, Shopmelissa.com keeps confidential the subscription data of its users, only revealing them to third parts in case of no legal impediments, or due to legal order or, yet, by authorization of its holders.
Shopmelissa.com can possibly save file data called 'cookies', in the user's computer. Those files do not occupy space in its memory, but, with them, each page visualized by you in the website can be personalized, which makes your navigation more interesting and quick. Nevertheless, the deactivation of the installation of such files can happen, if you prefer, still being able to use the services offered by the website.
Fernanda Almeida
10 months ago
Follow
The following pages have information, data and material about Shopmelissa.com. Such information, data and materials are provided with the only objective purpose to inform, as a public service, aiming simply to make available a general vision of Shopmelissa.com. Shopmelissa.com is making available such information, data and materials in an effort to serve the necessities of its visitors and its conveniences.
Shopmelissa.com doesn't guarantee the accuracy, punctuality, integrity, negotiability, perfection or adjust to any specific purpose of such information nor accepts any charges, obligation or responsibility for its use. Due to the possibility of human or mechanical error, as well as to other factors, Shopmelissa.com doesn't respond for any mistakes or omissions, given that all information is provided as it is, without any guarantee of any kind. No information or opinion here expressed constitutes a request or proposal of purchase or sale.
Not Shopmelissa.com or its executives, associates, employees, prosecutors or consultant will be responsible before any person for any kind of loss, damage, cost or expenditure resulting from any mistake, omission or change in the information here provided, nor for any delays, during the supply of any information through the website, nor, still, by computer virus or any injury resulting from unauthorized access or from any other band use of the system through which the information about Shopmelissa.com is sent, nor even for any discontinuity of the service.
Sign in to your account and access the My Account page, click Update password then enter a new password and finalize it clicking Save.
It’s easy to reset your password. Go to the My Account page. Click ‘Forgot Your Password?’ then enter the e-mail address you use to get into your account and send. You will receive an email with the instructions to reset your password.
You can update your information by signing in to your account and click My account. Change the information which you want and click SAVE.
Once your order has shipped from our warehouse and you wish to change the delivery address you may do so through UPS My Choice. To enroll in My Choice, follow instructions here:
https://www.ups.com/us/en/services/tracking/mychoice.page
ShopMelissa.com does not honor price adjustments. Being that we are a discount website, our shoes are already sold at a discounted retail price. From time to time, the prices on ShopMelissa.com will change for special promotions or sales that may be occurring or products may move to clearance prices. If an order has been placed on an item that later becomes a part of one of these promotions, sales, or becomes a clearance item, ShopMelissa.com will not honor the new price once an order has been placed or processed.
The payment can be done by credit card. We accept the following card brands:
American Express
Discover
Master Card
Visa
After complete checkout, within 24 hours you will receive an order confirmation email including your order number. Be sure to scan your junk mail folder just in case it didn’t make it into your inbox. When your purchase has been shipped from the warehouse, you receive a second email with tracking informations.
When the order ships, you will receive a shipment confirmation email containing a tracking number and a link to track your order. If you're not sure whether or not your order has shipped, check the status of your recent orders in My Account. Tracking information may not be available until the following business day.
Please Note: Only orders that have been taken by a shipping carrier and have a "shipped" status can be tracked.
ShopMelissa.com USA ships to addresses within the U.S.A., U.S. Territories, and APO/FPO/DPO addresses. Orders placed after 12pm Eastern Time will begin processing the following business day. Orders generally take 1 – 2 business days to process in the warehouse before shipping. This processing time only applies to standard ground shipping. Our warehouse, located in Florida, ships Monday through Friday and is closed on U.S. major holidays, including the day after Thanksgiving.
UPS Ground When you choose Standard UPS Ground service to ship your items within the 48 contiguous states, you can expect your order to arrive in 3-5 days after your shipment notification email is sent. Delivery days are Monday – Friday, excluding U.S. holidays. We do not offer Saturday delivery at this time.
UPS 2-Day When you choose UPS 2-Day service to ship your items within the 48 contiguous states, you can expect your order to arrive within two business days when placed by 12:00pm ET Monday – Friday, excluding U.S. holidays. We do not offer Saturday delivery at this time.
UPS Next Day When you choose UPS Next Day service to ship your items within the 48 contiguous states, you can expect your order to arrive within one business day when placed by 12:00pm ET Monday – Friday, excluding U.S. holidays. We do not offer Saturday delivery at this time.
Delivery to P.O. Boxes, Alaska, Hawaii, and Puerto Rico may take 1-2 weeks via USPS Priority Mail delivery.
Once you have received your order and find it was shipped incorrectly and you did not receive an email from customer service, please contact ShopMelissa within 7 business days of receipt of your package from UPS/USPS. Should inquiries be made after the 7 business days, order corrections will be made at the discretion of ShopMelissa. ShopMelissa is not responsible for items lost in transit, please contact our shipping carrier UPS or USPS or your freight forwarder with your tracking number.
For wholesale inquires please contact our sales team at:
melissawholesale@grendeneusa.com
Shipping charges for any returned item(s) being sent to us for exchange are the responsibility of the client. Please include a note describing the reason for your exchange/refund in your return package along with the original packing slip received with the shipment. If the requested exchange is not available we will contact you for an alternative item or return your purchase per the return policy below.
All returns and exchanges should be sent by a trackable method to the address below. We recommend using UPS, FedEx or USPS regular ground service. ShopMelissa is not responsible for packages lost in transit. Please let us know you have sent your exchange or return by filling out our Contact Us Form and providing us your order number and tracking number.
ShopMelissa 2481 Principal Row, Suite 300 Orlando, FL 32837
Please do not ship your exchange/return to the retail location.
If you are unsatisfied with the style purchased and wish to purchase a different style, please follow our return policy and place a new order for the different style via ShopMelissa.com. We will only accept exchanges for wrong size, color, or style, Manufacturer defect, and Mismatched sandals on regular and sale price, unworn merchandise for up to 30 days from the UPS / USPS delivery date. Tell us how we can correct your purchase by filling out the merchandise return slip that came with your order and we will exchange it and send it back to you. Shipping charges for any returned item(s) being sent to us for exchange are the responsibility of the client. Please include a note describing the reason for your exchange in your return package along with the original packing slip received with the shipment. If the requested exchange is not available we will contact you for an alternative item or return your purchase per the return policy below.
All exchanges should be sent with a copy of the packing slip/receipt, a short note describing the reason for the return/exchange, name, & phone number. Once we have received your exchange, please allow 7 business days for the exchange to be processed and sent out.
All returns and exchange should be sent by a trackable method to the address below. We recommend using UPS, FedEx or USPS regular ground service. ShopMelissa is not responsible for packages lost in transit. Please let us know you have sent your exchange or return by filling out our Contact Us Form and providing us your order number and tracking number.
ShopMelissa 2481 Principal Row, Suite 300 Orlando, FL 32837
Please do not ship your exchange/return to the retail location.
To make a return, simply mail the merchandise back to us with your original packing slip and merchandise return form that came with your order. Your return should be in good condition, in the original box, and with a short note describing the reason for your return to ensure your return is processed accurately. Shipping charges for any returned item(s) are the responsibility of the client. Upon inspection, your return will be completed by the method below:
Regular and Sale price merchandise- Within the 30 day return period a credit will be given to the original method of payment. The credit will include any taxes paid. Shipping and handling charges are not refundable. Refunds of merchandise to your credit card may take up to one billing cycle to appear on your credit card statement. Once we have received your return, please allow 7 business days for the return to be processed. You will receive an email from customer service when the return has been processed. We do not accept returns after 30 business days, returns after 30 days will be returned to the customer.
All items purchased as "Last Chance" are not eligible for return, exchange or credit and merchandise is sold as is.
All returns and exchanges should be sent by a trackable method to the address below. We recommend using UPS, FedEx or USPS regular ground service. ShopMelissa is not responsible for packages lost in transit. Please let us know you have sent your exchange or return by filling out our Contact Us Form and providing us your order number and tracking number.
ShopMelissa 2481 Principal Row, Suite 300 Orlando, FL 32837
Please do not ship your exchange/return to the retail location.
EXCHANGES
If you are unsatisfied with the style purchased and wish to purchase a different style, please follow our return policy and place a new order for the different style via ShopMelissa.com. We will only accept exchanges for wrong size, color, or style, Manufacturer defect, and Mismatched sandals on regular and sale price, unworn merchandise for up to 30 days from the UPS / USPS delivery date. Tell us how we can correct your purchase by filling out the merchandise return slip that came with your order and we will exchange it and send it back to you. Shipping charges for any returned item(s) being sent to us for exchange are the responsibility of the client. Please include a note describing the reason for your exchange in your return package along with the original packing slip received with the shipment. If the requested exchange is not available we will contact you for an alternative item or return your purchase per the return policy below.
All exchanges should be sent with a copy of the packing slip/receipt, a short note describing the reason for the return/exchange, name, & phone number. Once we have received your exchange, please allow 7 business days for the exchange to be processed and sent out.
RETURN
We will accept returns on regular and sale price, unworn merchandise purchased from the USA ShopMelissa.com website for up to 30 days from the UPS / USPS delivered date. Product purchased from other retailers must be returned to the original place of purchase.
To make a return, simply mail the merchandise back to us with your original packing slip and merchandise return form that came with your order. Your return should be in good condition, in the original box, and with a short note describing the reason for your return to ensure your return is processed accurately. Shipping charges for any returned item(s) are the responsibility of the client. Upon inspection, your return will be completed by the method below:
Regular and Sale price merchandise- Within the 30 day return period a credit will be given to the original method of payment. The credit will include any taxes paid. Shipping and handling charges are not refundable. Refunds of merchandise to your credit card may take up to one billing cycle to appear on your credit card statement. Once we have received your return, please allow 7 business days for the return to be processed. You will receive an email from customer service when the return has been processed. We do not accept returns after 30 business days, returns after 30 days will be returned to the customer. All returns should be sent with a copy of the packing slip/receipt, a short note describing the reason for the return/exchange, name, & phone number.
At the checkout section click on “Have a promotion code?”, enter the promotion code and select APPLY. With either option, if the promo code you enter is valid, we'll immediately apply the discount to your order total and show you the updated amount.
You can change your order at any time before you submit your order. However, once your order is placed, our order fulfillment and shipping systems are designed to get orders on their way to you quickly. We are unable to alter an order once it has been submitted. If you have any questions about an order you have placed, please contact our Customer Service Department online. Our Consumer Services Team will make every effort to assist you.
Note:: If you cancel an item purchased with a promotion or special deal, you may not be eligible to receive that promotion or discount again.
Based on availability, we may be unable to fulfill an ordered item. Our customer service department will send an e-mail indicating that the item is not available and will be cancelled. Within 48 hours the authorized amount for that item will be released.
Note: Based on your credit card issuing bank policies and procedures, fund availability and other transactions may not be immediately reflected on your bank statement or online account.
Based on your credit card issuing bank policies and procedures, fund availability and other transactions may not be immediately reflected on your bank statement or online account.
SECURITY ShopMelissa.com guarantees security and identity privacy to those who purchase items in its virtual store. Subscription information as name, address and credit card number are protected by advanced encrypted system as they are sent and kept secretly in ShopMelissa's safe servers.
Shopmelissa.com has adopted legally requested levels in terms of security in the data protection, having installed all technical means and measures possible to avoid lost, bad use, change, unauthorized access or undue subtraction of the collected Personal Information. Nevertheless, the user must be conscious that security measures related to internet are no integrally infallible. Shopmelissa.com reserves its right to change the current policy to adapt it to legislative changes or jurisprudences, or those related to commercial practices. In any case, Shopmelissa.com will announce in its website all changes introduced with reasonable anticipation to its placement.
The users can exercise the access rights, cancelling, confirmation and opposition, as well as they have recognized the right to get information by contacting Shopmelissa.com through the CHAT or EMAIL help@shopmelissa.com.
INFORMATION GATHERING When subscribing, clients determine voluntarily if they wish to provide their Personal Information, required to contract, update or cancel some services offered in the website or through it, such as: membership contract, purchases in the virtual store, contacts with the customer service and others. The personal information requested by Shopmelissa.com will be submitted to automatic treatment, being incorporated to the correspondent electronic registers of personal data, of what Shopmelissa.com will be the holder and responsible. The obtained data and used by Shopmelissa.com, as well as by the partners hired by Shopmelissa.com to the services offered by the website are part of this policy.
INFORMATION USE The personal information provided by the clients are used with the basic purpose to identify the user public, its profile and purchasing habits, for management, administration, attention, expansion and improvement of all offered products and services, also for the adequacy of the services to the preferences of its users, to create new products and services, to send operational and commercial information related to products and services by traditional and/or electronic means.
Shopmelissa.com undertakes to: ? Correct promptly any change related to the user's Personal Information. To do so, the user will have to inform Shopmelissa.com any change in its respective data. ? Not divulging without former advice, in any case, the user's e-mail that is informed in pages that request persona data fulfillment, such as Cards pages, Chat, Forums, e-mail and others that exist or can be created. ? Enable to the user the cancelling, at any time, of the transmission of e-mail of promotional nature requested before. ? Not commercializing or divulging its client's data for other purposes that aren't Shopmelissa.com's actions, be it through contacts of our relationship area, actions of the fidelity program, information on products and promotions. ? Shopmelissa.com adopts as a policy the commitment of not divulging information about the accesses of its users, unless it is obligated to do so by legal order or in the strict fulfillment of legal standards. Similarly, Shopmelissa.com keeps confidential the subscription data of its users, only revealing them to third parts in case of no legal impediments, or due to legal order or, yet, by authorization of its holders.
Shopmelissa.com can possibly save file data called 'cookies', in the user's computer. Those files do not occupy space in its memory, but, with them, each page visualized by you in the website can be personalized, which makes your navigation more interesting and quick. Nevertheless, the deactivation of the installation of such files can happen, if you prefer, still being able to use the services offered by the website.
Fernanda Almeida
10 months ago
Follow
The following pages have information, data and material about Shopmelissa.com. Such information, data and materials are provided with the only objective purpose to inform, as a public service, aiming simply to make available a general vision of Shopmelissa.com. Shopmelissa.com is making available such information, data and materials in an effort to serve the necessities of its visitors and its conveniences.
Shopmelissa.com doesn't guarantee the accuracy, punctuality, integrity, negotiability, perfection or adjust to any specific purpose of such information nor accepts any charges, obligation or responsibility for its use. Due to the possibility of human or mechanical error, as well as to other factors, Shopmelissa.com doesn't respond for any mistakes or omissions, given that all information is provided as it is, without any guarantee of any kind. No information or opinion here expressed constitutes a request or proposal of purchase or sale.
Not Shopmelissa.com or its executives, associates, employees, prosecutors or consultant will be responsible before any person for any kind of loss, damage, cost or expenditure resulting from any mistake, omission or change in the information here provided, nor for any delays, during the supply of any information through the website, nor, still, by computer virus or any injury resulting from unauthorized access or from any other band use of the system through which the information about Shopmelissa.com is sent, nor even for any discontinuity of the service.