To start your return, you'll need the order reference number and the shipping zip code as it appears in your order confirmation email. Then, you can select the item(s) you’d like to return. 

Click here to start a return

For most items, you'll have the option of returning your gear in-person to a local Melissa store (where available) or mailing your return items with a pre-paid USPS label.

Returning items by mail?

Complete the Happy Returns form and follow the instructions send returns via a prepaid USPS (United States Postal Service).  We'll email you when your refund is issued.  Please do not send back returns without the prepaid label as they will not be processed at our warehouse.

Please do not ship your exchange/return to a Melissa retail location.

Exchanges

If you are unsatisfied with the style purchased and wish to purchase a different style, please follow our return policy and process through the Happy Returns form.

Returns

We will accept returns on regular and sale price, unworn merchandise purchased from the USA ShopMelissa.com website for up to 30 days from the UPS / USPS delivered date.  Product purchased from other retailers must be returned to the original place of purchase.  Your return should be in good condition, in the original box, and with a short note describing the reason for your return to ensure your return is processed accurately. 

Regular and Sale price merchandise- Within the 30 day return period a credit will be given to the original method of payment. The credit will include any taxes paid. Shipping and handling charges are not refundable. Refunds of merchandise to your credit card may take up to one billing cycle to appear on your credit card statement. 

We do not accept returns after 30 days, returns after 30 days will be returned to the customer. 

All items purchased as "Last Chance" are not eligible for return, exchange or credit and merchandise is sold as is.