Privacy Policy

This website shopmelissa.com is a virtual storefront for the sale of footwear and is operated by Grendene Global Brands, LLC  (hereinafter shopmelissa.com or we or our). Our address is 230 NW 24th St. Suite #402, Miami, FL, 33127. You may also submit a request via the website Submit a Request. Please note, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact us in writing. Please also review our Terms of Use.

The ShopMelissa.com website is intended for use by residents of the United States, including the territories of Puerto Rico and the US Virgin Islands. For other visitors to the website, please note that your information may be transferred to and processed in the United States. If you reside in a country outside the United States, please note that the data protection and privacy laws of the United States may not be as protective as the laws in your country.

The website ShopMelissa.com may link to other websites, such as the website melissa.com.br/us or paypal.com. These websites have separate and independent privacy policies.

Your privacy is important to us and this page explains the information we collect and how it is collected, how the information is used, and under what circumstances, if any, the information is used and/or disclosed. ShopMelissa.com may periodically change the current policy. If material changes are made to the policy, we will note that the policy has been updated.

We use reasonable measures in accordance with generally accepted industry practices to protect your personal information against loss, unauthorized access, theft and use. We use an SSL certificate to protect the privacy of navigation data. Our payment gateway, Adyen, is in accordance with PCI-DSS [Payment Card Industry Data Security Standard]. While our efforts are designed to protect such personal information, we cannot guarantee the security of your information. We periodically review our security procedures to consider if revisions to our procedures are indicated.

We Collect Information from you when you place an order or set up an account for ordering, subscribe to our newsletter, or otherwise fill out a form or enter information on the website. When you visit ShopMelissa.com, the web server automatically recognizes the Internet domain and IP address from which you accessed the site, as well as information on the date, time, and pages you visited while at the site (Cookies). You must set up an account to order (age restricted-see below). When you set up an account or place an order you enter and voluntarily provide us with your name, email address, mailing address, phone number, credit card or payment information, date of birth or other personal details (The information from cookies and the voluntarily entered information is collectively referred to herein as the Collected Information). By entering the Collected Information, you represent that you are 13 or older and a resident of the United States, including the territories of Puerto Rico and the US Virgin Islands, and if under age 18, you have the permission and involvement of your parent or guardian. The Collected Information is saved for a designated period of time needed to fulfill the purposes outlined in this privacy policy unless a longer period is permitted or required by law. You can make corrections or updates to your account and you can contact us to request that we correct or update information about you.

This website is not intended for use by or directed to children under 13. We do not knowingly collect or solicit Collected Information from children under 13. If you are under 13, please do not attempt to open an account or send any information about yourself to us. If we discover that we have Collected Information from children under 13, we will take commercially reasonable measures to promptly delete such information.

You must be 13 or older and a resident of the United States, including the territories of Puerto Rico and the US Virgin Islands, to open an account and place an order. If you are a minor 13 or older, you may use the website and open an account and place orders only with the permission and involvement of your parent or guardian. If a parent or guardian becomes aware of his or her child has provided us with personal information without their consent, please contact us.

We Use Cookies. This site does not comply with Federal Do-Not-Track legislation. Cookies allow web servers to recognize the computer used to access a web site. Cookies are small pieces of data that are stored by a user's web browser on the user's hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that web site by the same user or to use the information to streamline the user's transactions on related web pages. Cookies are used to remember and process products selected for your shopping cart on the website. You can select preferences on your computer browser for cookies such as to warn you when a cookie is sent. You can also select to not have cookies sent. This may affect your shopping experience and some functions of the website may be disabled, but you can still make an order for our products. We do not control the information collected by the web browser and how it is used. For each web browser, you will need to read their privacy policy. 

The Collected Information is used to personalize your shopping experience and facilitate purchases, aid in improving customer service, distribute promotions and newsletters, and in other ways to help us provide our products and improve the website. The collected information is used by us and/or related companies, affiliates, service providers, and partners hired by us and our related business concerns to effect and promote the services offered by the ShopMelissa.com website. For example, to identify the customer, customer profile, customer preferences, and purchasing habits. This information is used for business management, administration, attention, expansion and improvement of our website and all offered products and services, product and service development, and to send information related to products and services by traditional and/or electronic means. If you do not wish to receive advertisements, newsletters and like commercial emails, you may unsubscribe following the instructions on any email. You may also opt out of receiving any such emails by contacting us as set forth herein. For more information about third party cookies, including information about how to opt out of these technologies, visit http://www.networkadvertising.org/managing/opt_out.asp or www.aboutads.info/choices/.

We use Google Analytics and Google Ads on the Website to collect Usage Information, to analyze how users use the Website and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/. You can learn more about advertising and online tracking and how to opt out of such practices in the paragraph above.

We also use third party companies, including Google Analytics and Google Ads, to measure and target ads on our behalf about products and services tailored to your interests. We allow these third-party companies to use cookies, web beacons, pixel tags and similar technologies to collect or receive information about your interaction with us on our Website and elsewhere on the internet (“Tracking Data”) and use such Tracking Data to display ads for adidas and other companies when you visit this or other websites. These third-party companies may not recognize browser “Do Not Track” signals. If you would like to opt out of the collection and use of Tracking Data for ad targeting, please visit www.aboutads.info/choices/. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.

If ShopMelissa.com is acquired or merged or otherwise become associated with another company, your information may be transferred to the new owners. Otherwise, your information will not be disclosed, except as set forth herein, unless required by state or federal law.

It is possible despite our best measures that an unauthorized access to or collection, use, disclosure or disposal of your Collected Information may occur. ShopMelissa.com will notify you if such an event occurs and Shopmelissa.com believes that you are likely to be at risk or serious harm.

If information is required by law to be disclosed about you, then Shopmelissa.com will undertake to effort to notify you about the disclosure in advance. You have the right to request that we delete personal information that we have collected from you. We may undertake to verify your identity before granting you access to information or acting on your request to exercise your rights, as required or permitted by law. We may also disclose your personal information if you violate our Terms of Use.

Return/Exchange

To start your return, you'll need the order reference number and the shipping zip code as it appears in your order confirmation email. Then, you can select the item(s) you’d like to return. 

Click here to start a return or excahnge

For most items, you'll have the option of mailing your return items with a pre-paid USPS label.

Returning items by mail?

Complete the Happy Returns form and follow the instructions send returns via a prepaid USPS (United States Postal Service).  We'll email you when your refund is issued.  Please do not send back returns without the prepaid label as they will not be processed at our warehouse.

Please do not ship or bring your return to any Melissa retail location.

Exchanges

Please click the link above to start your exchange.

Returns

We will accept returns on regular and sale price, unworn merchandise purchased from the USA ShopMelissa.com website for up to 30 days from the UPS / USPS delivered date.  Product purchased from other retailers must be returned to the original place of purchase.  

Regular and Sale price merchandise - Within the 30 day return period a credit will be given to the original method of payment. The credit will include any taxes paid. Shipping and handling charges are not refundable. Refunds of merchandise to your credit card may take up to one billing cycle to appear on your credit card statement. 

We do not accept returns after 30 days, returns after 30 days will be returned to the customer. 

All items purchased as "Last Chance" are not eligible for return, exchange or credit and merchandise is sold as is.

Accessibility

This site will soon be much more accessible to everyone!

The online Melissa Store is being redesigned to serve a wider audience through the implementation of accessibility resources recommended by the WCAG or Web Content Accessibility Guidelines, level AA, by W3C (World Wide Web Consortium) the leading web standardization organization with international recognition.

Support

If you encounter accessibility issues on the pages of this site, you may get in touch with our development team to point out the issues encountered using the following email: help@shopmelissa.com

How to Enlarge and Reduce the Text Size

In order to enlarge the font size, you can use your native browser zoom by pressing "Ctrl +" on Windows (or “Command +” on Mac) to increase the entire site and "Ctrl -" to decrease it. To return to default settings, press "Ctrl 0" on Windows (or “Command 0” on Mac).

 

Terms of Use

This website shopmelissa.com is a virtual storefront for the sale of footwear and is operated by Grendene Global Brands, LLC (hereinafter shopmelissa.com or we or our). Our address is 2481 Principal Row #300, Orlando, FL 32837. Our phone number is (866) 604-6160.

By visiting or shopping at Shopmelissa.com, you accept these Terms of Use. We reserve the right to and may change these Terms of Use. Your continued use of this website following any changes will be deemed to be your acceptance of such changes. Please also review our Privacy Policy.

The Shopmelissa.com website is intended for use by residents of the United States, including the territories of Puerto Rico and the US Virgin Islands. For other visitors to the website, please note that your information may be transferred to and processed in the United States. If you reside in a country outside the United States, please note that the data protection and privacy laws of the United States may not be as protective as the laws in your country.

This website is not intended for use by or directed to children under 13. We do not knowingly collect or solicit Collected Information from children under 13. If you are under 13, please do not attempt to open an account or send any information about yourself to us. If we discover that we have Collected Information from children under 13, we will take commercially reasonable measures to promptly delete such information.

You must be 13 or older and a resident of the United States, including the territories of Puerto Rico and the US Virgin Islands, to open an account and place an order. If you are a minor 13 or older, you may use the website and open an account and place orders only with the permission and involvement of your parent or guardian. If a parent or guardian becomes aware of his or her child has provided us with personal information without their consent, please contact us.

All copyright, trademarks and all other intellectual property rights in this website and its content including graphics, designs, source code and the like are owned by or licensed to Shopmelissa.com or otherwise used by Shopmelissa.com as permitted by law. This website and its content are available only for public display and reproduction, distribution, or transmission of any content is expressly prohibited.

This website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, Shopmelissa.com will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of this website.

Shopmelissa.com makes no warranty that the functionality of this website will be uninterrupted or error free, that defects will be corrected or that this website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

Nothing in these Terms of Use shall be construed so as to exclude or limit the liability of Shopmelissa.com for death or personal injury as a result of the negligence of Shopmelissa.com or that of its employees or agents.

You agree to indemnify and hold Shopmelissa.com and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Shopmelissa.com arising out of any breach by you of these Terms of Use or other liabilities arising out of your use of this Website.

Shopmelissa.com will not be responsible nor will its executives, associates, employees, prosecutors or consultant be responsible before any person for any kind of loss, damage, cost or expenditure resulting from any mistake, omission or change in the information here provided, nor for any delays, during the supply of any information through this website, nor, still, by computer virus or any injury resulting from unauthorized access or from any other band use of the system through which the information about Shopmelissa.com is sent, nor even for any discontinuity of the service.

If any of these Terms of Use should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms of Use shall survive and remain in full force and effect and continue to be binding and enforceable.

These Terms of Use shall be governed by and construed in accordance with the law of USA and you hereby submit to the exclusive jurisdiction of the USA courts.

  • Privacy Policy

    Privacy Policy

    This website shopmelissa.com is a virtual storefront for the sale of footwear and is operated by Grendene Global Brands, LLC  (hereinafter shopmelissa.com or we or our). Our address is 230 NW 24th St. Suite #402, Miami, FL, 33127. You may also submit a request via the website Submit a Request. Please note, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact us in writing. Please also review our Terms of Use.

    The ShopMelissa.com website is intended for use by residents of the United States, including the territories of Puerto Rico and the US Virgin Islands. For other visitors to the website, please note that your information may be transferred to and processed in the United States. If you reside in a country outside the United States, please note that the data protection and privacy laws of the United States may not be as protective as the laws in your country.

    The website ShopMelissa.com may link to other websites, such as the website melissa.com.br/us or paypal.com. These websites have separate and independent privacy policies.

    Your privacy is important to us and this page explains the information we collect and how it is collected, how the information is used, and under what circumstances, if any, the information is used and/or disclosed. ShopMelissa.com may periodically change the current policy. If material changes are made to the policy, we will note that the policy has been updated.

    We use reasonable measures in accordance with generally accepted industry practices to protect your personal information against loss, unauthorized access, theft and use. We use an SSL certificate to protect the privacy of navigation data. Our payment gateway, Adyen, is in accordance with PCI-DSS [Payment Card Industry Data Security Standard]. While our efforts are designed to protect such personal information, we cannot guarantee the security of your information. We periodically review our security procedures to consider if revisions to our procedures are indicated.

    We Collect Information from you when you place an order or set up an account for ordering, subscribe to our newsletter, or otherwise fill out a form or enter information on the website. When you visit ShopMelissa.com, the web server automatically recognizes the Internet domain and IP address from which you accessed the site, as well as information on the date, time, and pages you visited while at the site (Cookies). You must set up an account to order (age restricted-see below). When you set up an account or place an order you enter and voluntarily provide us with your name, email address, mailing address, phone number, credit card or payment information, date of birth or other personal details (The information from cookies and the voluntarily entered information is collectively referred to herein as the Collected Information). By entering the Collected Information, you represent that you are 13 or older and a resident of the United States, including the territories of Puerto Rico and the US Virgin Islands, and if under age 18, you have the permission and involvement of your parent or guardian. The Collected Information is saved for a designated period of time needed to fulfill the purposes outlined in this privacy policy unless a longer period is permitted or required by law. You can make corrections or updates to your account and you can contact us to request that we correct or update information about you.

    This website is not intended for use by or directed to children under 13. We do not knowingly collect or solicit Collected Information from children under 13. If you are under 13, please do not attempt to open an account or send any information about yourself to us. If we discover that we have Collected Information from children under 13, we will take commercially reasonable measures to promptly delete such information.

    You must be 13 or older and a resident of the United States, including the territories of Puerto Rico and the US Virgin Islands, to open an account and place an order. If you are a minor 13 or older, you may use the website and open an account and place orders only with the permission and involvement of your parent or guardian. If a parent or guardian becomes aware of his or her child has provided us with personal information without their consent, please contact us.

    We Use Cookies. This site does not comply with Federal Do-Not-Track legislation. Cookies allow web servers to recognize the computer used to access a web site. Cookies are small pieces of data that are stored by a user's web browser on the user's hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that web site by the same user or to use the information to streamline the user's transactions on related web pages. Cookies are used to remember and process products selected for your shopping cart on the website. You can select preferences on your computer browser for cookies such as to warn you when a cookie is sent. You can also select to not have cookies sent. This may affect your shopping experience and some functions of the website may be disabled, but you can still make an order for our products. We do not control the information collected by the web browser and how it is used. For each web browser, you will need to read their privacy policy. 

    The Collected Information is used to personalize your shopping experience and facilitate purchases, aid in improving customer service, distribute promotions and newsletters, and in other ways to help us provide our products and improve the website. The collected information is used by us and/or related companies, affiliates, service providers, and partners hired by us and our related business concerns to effect and promote the services offered by the ShopMelissa.com website. For example, to identify the customer, customer profile, customer preferences, and purchasing habits. This information is used for business management, administration, attention, expansion and improvement of our website and all offered products and services, product and service development, and to send information related to products and services by traditional and/or electronic means. If you do not wish to receive advertisements, newsletters and like commercial emails, you may unsubscribe following the instructions on any email. You may also opt out of receiving any such emails by contacting us as set forth herein. For more information about third party cookies, including information about how to opt out of these technologies, visit http://www.networkadvertising.org/managing/opt_out.asp or www.aboutads.info/choices/.

    We use Google Analytics and Google Ads on the Website to collect Usage Information, to analyze how users use the Website and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/. You can learn more about advertising and online tracking and how to opt out of such practices in the paragraph above.

    We also use third party companies, including Google Analytics and Google Ads, to measure and target ads on our behalf about products and services tailored to your interests. We allow these third-party companies to use cookies, web beacons, pixel tags and similar technologies to collect or receive information about your interaction with us on our Website and elsewhere on the internet (“Tracking Data”) and use such Tracking Data to display ads for adidas and other companies when you visit this or other websites. These third-party companies may not recognize browser “Do Not Track” signals. If you would like to opt out of the collection and use of Tracking Data for ad targeting, please visit www.aboutads.info/choices/. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.

    If ShopMelissa.com is acquired or merged or otherwise become associated with another company, your information may be transferred to the new owners. Otherwise, your information will not be disclosed, except as set forth herein, unless required by state or federal law.

    It is possible despite our best measures that an unauthorized access to or collection, use, disclosure or disposal of your Collected Information may occur. ShopMelissa.com will notify you if such an event occurs and Shopmelissa.com believes that you are likely to be at risk or serious harm.

    If information is required by law to be disclosed about you, then Shopmelissa.com will undertake to effort to notify you about the disclosure in advance. You have the right to request that we delete personal information that we have collected from you. We may undertake to verify your identity before granting you access to information or acting on your request to exercise your rights, as required or permitted by law. We may also disclose your personal information if you violate our Terms of Use.

  • Return/Exchange

    Return/Exchange

    To start your return, you'll need the order reference number and the shipping zip code as it appears in your order confirmation email. Then, you can select the item(s) you’d like to return. 

    Click here to start a return or excahnge

    For most items, you'll have the option of mailing your return items with a pre-paid USPS label.

    Returning items by mail?

    Complete the Happy Returns form and follow the instructions send returns via a prepaid USPS (United States Postal Service).  We'll email you when your refund is issued.  Please do not send back returns without the prepaid label as they will not be processed at our warehouse.

    Please do not ship or bring your return to any Melissa retail location.

    Exchanges

    Please click the link above to start your exchange.

    Returns

    We will accept returns on regular and sale price, unworn merchandise purchased from the USA ShopMelissa.com website for up to 30 days from the UPS / USPS delivered date.  Product purchased from other retailers must be returned to the original place of purchase.  

    Regular and Sale price merchandise - Within the 30 day return period a credit will be given to the original method of payment. The credit will include any taxes paid. Shipping and handling charges are not refundable. Refunds of merchandise to your credit card may take up to one billing cycle to appear on your credit card statement. 

    We do not accept returns after 30 days, returns after 30 days will be returned to the customer. 

    All items purchased as "Last Chance" are not eligible for return, exchange or credit and merchandise is sold as is.

  • Accessibility

    Accessibility

    This site will soon be much more accessible to everyone!

    The online Melissa Store is being redesigned to serve a wider audience through the implementation of accessibility resources recommended by the WCAG or Web Content Accessibility Guidelines, level AA, by W3C (World Wide Web Consortium) the leading web standardization organization with international recognition.

    Support

    If you encounter accessibility issues on the pages of this site, you may get in touch with our development team to point out the issues encountered using the following email: help@shopmelissa.com

    How to Enlarge and Reduce the Text Size

    In order to enlarge the font size, you can use your native browser zoom by pressing "Ctrl +" on Windows (or “Command +” on Mac) to increase the entire site and "Ctrl -" to decrease it. To return to default settings, press "Ctrl 0" on Windows (or “Command 0” on Mac).

     

  • Terms of Use

    Terms of Use

    This website shopmelissa.com is a virtual storefront for the sale of footwear and is operated by Grendene Global Brands, LLC (hereinafter shopmelissa.com or we or our). Our address is 2481 Principal Row #300, Orlando, FL 32837. Our phone number is (866) 604-6160.

    By visiting or shopping at Shopmelissa.com, you accept these Terms of Use. We reserve the right to and may change these Terms of Use. Your continued use of this website following any changes will be deemed to be your acceptance of such changes. Please also review our Privacy Policy.

    The Shopmelissa.com website is intended for use by residents of the United States, including the territories of Puerto Rico and the US Virgin Islands. For other visitors to the website, please note that your information may be transferred to and processed in the United States. If you reside in a country outside the United States, please note that the data protection and privacy laws of the United States may not be as protective as the laws in your country.

    This website is not intended for use by or directed to children under 13. We do not knowingly collect or solicit Collected Information from children under 13. If you are under 13, please do not attempt to open an account or send any information about yourself to us. If we discover that we have Collected Information from children under 13, we will take commercially reasonable measures to promptly delete such information.

    You must be 13 or older and a resident of the United States, including the territories of Puerto Rico and the US Virgin Islands, to open an account and place an order. If you are a minor 13 or older, you may use the website and open an account and place orders only with the permission and involvement of your parent or guardian. If a parent or guardian becomes aware of his or her child has provided us with personal information without their consent, please contact us.

    All copyright, trademarks and all other intellectual property rights in this website and its content including graphics, designs, source code and the like are owned by or licensed to Shopmelissa.com or otherwise used by Shopmelissa.com as permitted by law. This website and its content are available only for public display and reproduction, distribution, or transmission of any content is expressly prohibited.

    This website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

    To the extent permitted by law, Shopmelissa.com will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of this website.

    Shopmelissa.com makes no warranty that the functionality of this website will be uninterrupted or error free, that defects will be corrected or that this website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

    Nothing in these Terms of Use shall be construed so as to exclude or limit the liability of Shopmelissa.com for death or personal injury as a result of the negligence of Shopmelissa.com or that of its employees or agents.

    You agree to indemnify and hold Shopmelissa.com and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Shopmelissa.com arising out of any breach by you of these Terms of Use or other liabilities arising out of your use of this Website.

    Shopmelissa.com will not be responsible nor will its executives, associates, employees, prosecutors or consultant be responsible before any person for any kind of loss, damage, cost or expenditure resulting from any mistake, omission or change in the information here provided, nor for any delays, during the supply of any information through this website, nor, still, by computer virus or any injury resulting from unauthorized access or from any other band use of the system through which the information about Shopmelissa.com is sent, nor even for any discontinuity of the service.

    If any of these Terms of Use should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms of Use shall survive and remain in full force and effect and continue to be binding and enforceable.

    These Terms of Use shall be governed by and construed in accordance with the law of USA and you hereby submit to the exclusive jurisdiction of the USA courts.