FAQ

My Account

How do I change my password?

Sign in to your account and access the My Account page, click Update password then enter a new password and finalize it clicking Save.

How do I reset my account password?

It’s easy to reset your password. Go to the My Account page. Click ‘Forgot Your Password?’ then enter the e-mail address you use to get into your account and send. You will receive an email with the instructions to reset your password.

How do I update my account information?

You can update your information by signing in to your account and click My account. Change the information which you want and click SAVE.

Ordering & Payment

Can I change my delivery address once my order has shipped?

Once your order has shipped from our warehouse and you wish to change the delivery address you may do so through UPS My Choice. To enroll in My Choice, follow instructions here:

https://www.ups.com/us/en/services/tracking/mychoice.page

Can I get a price adjustment after I have placed my order for items that have changed in price?

ShopMelissa.com does not honor price adjustments. Being that we are a discount website, our shoes are already sold at a discounted retail price. From time to time, the prices on ShopMelissa.com will change for special promotions or sales that may be occurring or products may move to clearance prices. If an order has been placed on an item that later becomes a part of one of these promotions, sales, or becomes a clearance item, ShopMelissa.com will not honor the new price once an order has been placed or processed.

What payment methods are accepted?

The payment can be done by credit card. We accept the following card brands:

American Express

Discover

Master Card

Visa

Will I receive a confirmation after placing an order?

After complete checkout, within 24 hours you will receive an order confirmation email including your order number. Be sure to scan your junk mail folder just in case it didn’t make it into your inbox. When your purchase has been shipped from the warehouse, you receive a second email with tracking informations.

Shipping & Delivery

How do I track my order?

When the order ships, you will receive a shipment confirmation email containing a tracking number and a link to track your order. If you're not sure whether or not your order has shipped, check the status of your recent orders in My Account. Tracking information may not be available until the following business day.

Please Note: Only orders that have been taken by a shipping carrier and have a "shipped" status can be tracked.

What are my Shipping Options?

ShopMelissa.com USA ships to addresses within the U.S.A., U.S. Territories, and APO/FPO/DPO addresses. Orders placed after 12pm Eastern Time will begin processing the following business day. Orders generally take 1 – 2 business days to process in the warehouse before shipping. This processing time only applies to standard ground shipping. Our warehouse, located in Florida, ships Monday through Friday and is closed on U.S. major holidays, including the day after Thanksgiving.

UPS Ground When you choose Standard UPS Ground service to ship your items within the 48 contiguous states, you can expect your order to arrive in 3-5 days after your shipment notification email is sent. Delivery days are Monday – Friday, excluding U.S. holidays. We do not offer Saturday delivery at this time.

UPS 2-Day When you choose UPS 2-Day service to ship your items within the 48 contiguous states, you can expect your order to arrive within two business days when placed by 12:00pm ET Monday – Friday, excluding U.S. holidays. We do not offer Saturday delivery at this time.

UPS Next Day When you choose UPS Next Day service to ship your items within the 48 contiguous states, you can expect your order to arrive within one business day when placed by 12:00pm ET Monday – Friday, excluding U.S. holidays. We do not offer Saturday delivery at this time.

Delivery to P.O. Boxes, Alaska, Hawaii, and Puerto Rico may take 1-2 weeks via USPS Priority Mail delivery.

What if an item is missing from my order or shipped incorrectly?

Once you have received your order and find it was shipped incorrectly and you did not receive an email from customer service, please contact ShopMelissa within 7 business days of receipt of your package from UPS/USPS. Should inquiries be made after the 7 business days, order corrections will be made at the discretion of ShopMelissa. ShopMelissa is not responsible for items lost in transit, please contact our shipping carrier UPS or USPS or your freight forwarder with your tracking number.

Wholesale inquires

Wholesale inquires

For wholesale inquires please contact our sales team at: melissawholesale@grendeneusa.com

Returns & Exchanges

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